The Challenge
The Challenge - Shortages of nurses and physicians will cripple health care organization’s that have not created a culture that attracts and retains their key employees.
- Supply and Demand - In 2011 Baby Boomers will begin to turn 65, increasing health care services demand by 40% over the following decade. Conversely, the number of physicians and nurses entering the field will decrease by 40%.
- Risk Factors – The Institute of Medicine estimates patient care problems result in 44,000 to 98,000 deaths each year.
- Costs - nurse turnover rates are driven by nurses’ dissatisfaction regarding problems of patient care, costing health care organizations an average of $62,100 and $67,100 per nurse replaced.
Understanding and utilizing the “best practices” in leadership will be essential for health care leaders who wish to build and hold on to a high-performing professional staff. Acquiring the essential personal and interpersonal skills that are necessary to create a culture that enables people to be their best by working well together will be the enabling factors for successful HCO’s in the future.
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PROPEL©
Great HealthCare Systems research has identified six essential leadership elements that produce high levels of staff success and satisfaction which positively impacts patient care. These six organizational performance strategies, referred to as the PROPEL© Leadership Model, are supported by the latest research in leadership, positive psychology, emotional intelligence and organizational development. The PROPEL© Leadership Model is the only evidence-based model of leadership of its kind for achieving high levels of physician and nurse retention, as well as patient satisfaction.
Passion is the foremost factors contributing to the creation of a highly successful health care organization with extraordinarily low nurse vacancy and turnover rates. Passion develops when people combine their individual strengths and values to create a dynamic process that allows them to achieve the purpose of the organization - providing the best health care possible to their patients.
Relationships promote informed decisions, and generates buy-in from all of the stakeholders involved. When changes or problems arise, collaboration allows leaders to get input from their staff, colleagues and outside resources in their search for solutions. When leadership promotes a collaborative approach, they establish a model for positive exchanges in the working relationships throughout the organization.
Optimism
enables employees to maintain their motivation for doing their best, especially when their job becomes challenging. Optimistic leaders show abundant appreciation for the strengths of their staff, which gives the staff confidence that they can live up to the high standards required to overcome obstacles and achieve excellence. Optimists see the positive qualities of the HCO as permanent features, while viewing problems as temporary events.
Proactivity is a powerful communication tool that high performing organizations use to promote the exchange of ideas for providing the best patient care. Developing an effective feedback mechanism using proactive inquiry strategies is the best method for leadership teams to understand the difficulties of their current eality before problems escalate into crisis proportions. It harnesses the ability of leadership to provide help and infuse hope when facing challenges.
Engagement is readily apparent in a great health care system. By generating positive connections, leaders create a culture that is conscientious about taking care of people. A sense of being a “family” evolves when a staff has abundant energy for taking care of one another as well as their patients.
Legacy empowers people to make a lasting difference in their health care system. Leaders use multiple dimensions of their intelligence – physical, mental, emotional, and spiritual – to achieve exceptional results. When setting goals, leaders promote prudent risk taking among subordinates by encouraging them to look for innovative ways to achieve extraordinary results. Leaders of great health care systems remove the fear of being found at fault and, instead, support individuals in their efforts to produce outstanding outcomes.
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The Result
Achieve the Great Health Care System.
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