PROPEL© Performance

The Challenge

Hospital executives face daunting challenges unlike they have ever experienced before and current service excellence initiatives hold little hope to respond to the heightened demand to deliver quality care and employ the best and brightest. The unforeseeable outcomes of U.S. healthcare reform, competitive pressures, global health initiatives, and shrinking profit margins will all but collapse the strongest and most resilient of hospitals.

In the very near future the difference between health care facilities that merely survive and those that thrive is a clear and concise leadership strategy integrating the latest performance improvement principles of PROPEL©.  based on current research with evidence-based and state of the art leadership principles.

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PROPEL©

Our research has identified six essential performance improvements elements that produce high levels of staff success and satisfaction which positively impacts patient care. These six organizational performance strategies, referred to as the PROPEL© Performance Model, are supported by the latest research in leadership, positive psychology, emotional intelligence and organizational development. The PROPEL© Performance Model is the only evidence-based model of leadership of its kind for achieving high levels of physician and nurse retention, as well as patient satisfaction.

Passion is the foremost factors contributing to the creation of a highly successful       health care organization with extraordinarily low nurse vacancy and turnover rates.       Passion develops when people combine their individual strengths and values to       create a dynamic process that allows them to achieve  the purpose of the      organization - providing the best health care possible to their patients.

Relationships promote informed decisions, and generates buy-in  from all of the      stakeholders involved. When changes or problems arise, collaboration allows      leaders to get input from their staff, colleagues and outside resources in their      search for solutions. When leadership promotes a collaborative approach, they      establish a model for positive exchanges in the working relationships throughout      the organization.

Optimism enables employees to maintain their motivation for doing  their best,      especially when their job becomes challenging. Optimistic leaders show        abundant appreciation for the strengths of their staff, which gives the staff      confidence that they can live up to the high standards required to overcome      obstacles and achieve excellence. Optimists see the positive qualities of the      HCO as permanent features, while viewing problems as temporary events.

Proactivity is a powerful communication tool that high performing  organizations      use to promote the exchange of ideas for providing the best patient care.      Developing an effective feedback mechanism using proactive inquiry strategies is      the best method for leadership teams to understand the difficulties  of their      current eality before problems escalate into crisis proportions. It harnesses the      ability of leadership to provide help and infuse hope when facing challenges.

Engagement is readily apparent in a great health care system. By  generating      positive connections, leaders create a culture that is conscientious about taking      care of people. A sense of being a “family” evolves when a staff has abundant      energy for taking care of one another as well as their patients.

Legacy empowers people to make a lasting difference in their health care system.      Leaders use multiple dimensions of their intelligence – physical, mental,      emotional, and spiritual – to achieve exceptional results. When setting goals,      leaders promote prudent risk taking among subordinates by encouraging them to      look for innovative ways to achieve extraordinary results. Leaders of great health      care systems remove the fear of being found at fault and, instead, support        individuals in their efforts to produce outstanding outcomes.

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PROPEL© Performance Model

Our multi-tiered approach to performance improvement provides an innovative leadership framework that executives, managers, and top performers can utilize to understand the six PROPEL© principles essential for achieving high levels of satisfaction and success. Our studies show that individual performance can only reach higher standards of excellence if the organization’s culture promotes growth from a place of possibility versus constraint, collaboration versus conflict, and positive energy versus disengagement.

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